REFUND POLICY

Returns and Refunds
C&J Buyers Ltd | Updated 17 October 2026

Changing your mind
For most online consumer purchases, you can cancel without giving a reason within 14 days after the day you receive your goods. For one order delivered in separate parts, the period runs from receipt of the last item. Tell us clearly by email or post before the deadline, then send the goods back within 14 days of telling us.

Contact and returns address
Email: info@cjbuyers.co.uk
Telephone: 01904 373149
C&J Buyers Ltd, 23-24 Auster Road, York, YO30 4XA, United Kingdom.
Please include your order number or other proof of purchase and the items being returned. Contacting us helps us arrange your return, but prior approval is not a condition of exercising your cancellation rights.

Condition and exclusions
You may inspect goods as you would in a shop. Please return all included parts and use suitable protective packaging. Original packaging is helpful, but is not a blanket condition of your legal rights. We may deduct only the loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.
The change-of-mind right does not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery, goods made to your specifications or clearly personalised, or goods liable to deteriorate or expire rapidly. These exceptions do not remove your rights if goods are faulty or misdescribed. Sale items have the same statutory rights.

Postage and refunds
You pay the direct return postage for a change-of-mind return. Keep proof of posting; tracked postage is recommended. For cancellation of a whole order, we refund the goods and the standard outbound delivery charge paid. Any premium above standard delivery is not refundable for a change-of-mind cancellation.
We refund using the original payment method, without a refund fee, within 14 days after receiving the goods back or evidence you sent them back, whichever is earlier. We may withhold reimbursement until then.

Faulty, damaged or incorrect goods
Contact us promptly and we will arrange the appropriate remedy and cover reasonable return costs. Your statutory rights include the short-term right to reject faulty goods, normally within 30 days, and rights to repair, replacement, a price reduction or refund where applicable. Our change-of-mind exclusions do not limit these rights.

Optional cancellation form
To: C&J Buyers Ltd, at the postal or email address above.
I/We give notice that I/we cancel my/our contract for the following goods:
Goods and order number:
Ordered on / received on:
Consumer name(s):
Consumer address:
Date:
Signature (only if sent on paper):
You may use this form, but any clear cancellation statement is sufficient.

This policy covers consumer purchases. Trade purchases are subject to the separately agreed business terms. Nothing here excludes or limits your statutory consumer rights.